General Terms

General terms and conditions ibzmode (B2B)

Welcome to ibzmode! Below you will find our terms and conditions, which apply to all our offers, sales and deliveries. Our goal is to build a successful partnership with you. If you have any questions about these terms and conditions, please feel free to contact us.

1. Applicability

These terms and conditions apply to all our transactions. Deviations only apply if we have agreed to them in writing. By placing an order, you agree to these terms and conditions.

2. Applicable law

All agreements are exclusively governed by Dutch law. For international customers, depending on the situation, local law may apply if agreed in writing.

3. Offers

Our quotations are without obligation, unless we have agreed otherwise with you in writing.

4. Delivery and transfer of risk

Delivery takes place as soon as the goods have been handed over to the carrier or, in the case of collection, upon receipt by you.

We cover transport costs up to the Dutch border. Any customs charges and clearance are at your expense.

If orders are not picked up on time, the last day of the agreed term shall apply as the delivery date.

5. Delay in delivery

After the agreed delivery period, a subsequent delivery period of four weeks automatically applies. If this is not feasible, we will contact you to discuss a solution.

6. Adjustment or cancellation of orders

We reserve the right to cancel an order or demand advance payment if:

We do not have sufficient credit coverage with our credit insurer.

Your financial situation deteriorates significantly.

7. Complaints and returns

Complaints must be submitted to us clearly and in writing within two weeks of receipt.

Minor deviations in color, size or finish, which are acceptable in the industry, do not entitle you to complaints.

If the complaint is justified, we will take care of repair, replacement or a credit note within 30 days.

8. Liability

We are not liable for damages due to delayed or incorrect delivery unless this is due to intent or gross negligence on our part.

9. Payment

Payments should be made to the account we specify.

In case of late payment, we will charge interest of 1.5% per month, plus a lump sum compensation of 15% of the invoice amount.

If payments are not made, we reserve the right to suspend deliveries or cancel the contract.

10. Retention of title

All delivered goods remain the property of ibzmode until all invoices are paid in full. As long as We have any outstanding amount, We have the right to take back goods. You will receive a credit note equal to the market value of the goods at that time. You may not resell, pledge or consign the goods without our written consent.

11. Force majeure

In case of force majeure (e.g. natural disasters, strikes or transport problems) we are not responsible for any delays or non-delivery. We will inform you immediately and find a solution together if the situation lasts longer than four weeks.

12. Resale

It is not permitted to resell goods to other branches than mentioned in the order, unless we have given written permission. In case of violation, we reserve the right to rescind current purchase agreements and claim damages.

13. Cancellation

Cancellation can be made within seven days of order via registered mail.

For cancellations after 7 days, we charge 50% of the order amount as compensation for costs incurred.

14. Contact

Do you have questions or would you like to discuss something? Our team is at your service. Please contact us at [email protected].

ibzmode is a trade name of Zullenwij BV registered under number 27287935.

VAT no: NL815736824B01